TERMS AND CONDITIONS
Bonjour Friends!
I wanted to write a paragraph for the Terms and Conditions, a legal and bureaucratic necessity :-( , without all of the legal mumbo jumbo.
Basically, I want you to have a wonderful experience, not only on your tour oe event, but with A Wine Affair as a whole - every interaction from the time of booking until the end of the tour or event where we say farewell after a magical experience in the vineyards. If you are not satisfied with your tour or event, let’s talk about it. If it turns out that you just didn’t like the shirt I wore that day, or the smell of my cologne, I’ll change them on the next tour! Your satisfaction with the tour is my biggest priority. I get most of my clients from other clients, so I want you to be happy. If a gorilla escaped from the zoo and was terrorising the vineyard and we had to cancel, I hope you would understand that it was beyond my control and we could come to an agreement or reschedule the tour, as this is how I make my livelihood.
So feel free to ask me any questions before booking, or just go ahead and click on the “BOOK” button with the confidence that it will be a pleasant experience for you from the start.
Salut!
If you still feel it necessary, please read the following conditions carefully; they state the terms and conditions of the contract between you (customer) and A Wine Affair;
A Wine Affair is run by certified CWS, FWS and WSET wine expert Nick Martin.
You may contact me at +33 768764965 or via email at nicolas@awineaffair.fr.
A Wine Affair creates half-day or longer wine itineraries and provides guiding services for these excursions.
1. A binding contract will exist between us at the time the customer books and pays for a tour on-line (www.awineaffair.fr). The customer will receive a confirmation email once the booking is complete. A Wine Affair reserves the right to make minor changes and or equivalent substitutions to itinerary details due to conditions beyond our control. The customer must supply A Wine Affair with a valid e-mail address in the event we need to contact you.
2. Payment: we accept payment by credit card, Paypal and bank transfer. If you wish to pay via bank transfer, you must CONTACT me and payment must be received before the date of the tour/event. Last minute tours can be paid for in cash.
3. Booking information: Details of activities supplied are available on line. If you do not receive your booking confirmation from A Wine Affair within 48 hours of booking, please contact us via email or by phone at +33 768764965.
Insurance: It is a condition of your booking with A Wine Affair that YOU carry personal insurance against medical and personal accident, to include medical repatriation if necessary, and for delays on your outward or homeward travel. It is YOUR responsibility to purchase cancellation insurance in the event you cannot join the tour.
4. Cancellation by client : bookings are not refundable.
Rescheduling of a tour/event is possible. However a new date must be accepted by A Wine Affair. Any new date must be within 2 months of the original date of the wine tour or event. If this rescheduled tour/event is cancelled, no refund is possible.
Failure to make payments by due dates indicated on our invoices will result in the cancellation of a tour/event and forfeiture of any down payments.
5. Cancellation and changes by A Wine Affair :
- Changes to, and OUR cancellation of YOUR tour/event . We do our very best to ensure that the services we advertise are the ones you will receive. However, A Wine Affair reserves the right to make minor changes and or equivalent substitutions to itinerary details due to conditions beyond our control.
In the event that A Wine Affair must make a major alteration to, or cancel a tour/event, you will have the choice of: in the case of alteration - to accept the changes; or in the event of cancellation - to accept a full refund.
- If you have a complaint. If you have a complaint about any of our services you must tell the tour/event host so that the situation can be rectified quickly. Please note that we cannot be liable for any complaints or problems if you fail to bring the matter to our attention during the tour. Our contract with you is subject to French law and all disputes are subject to the exclusive jurisdiction of French courts.
6. Pick-up times: customers must respect the indicated pick-up times in order for A Wine Affair to respect pre-arranged itineraries. If a client is more than 10 minutes late for the agreed upon pick-up time, A Wine Affair will leave without the customer and the tour will NOT be reimbursed.
7. Visuals waiver: on booking a tour/event, all customers agree to A Wine Affair using images and videos of clients taken during the tour/event for promotional purposes. (web site, Facebook, Instagram and other social media platforms, promotional material, etc.)
8. Lost or stolen goods: A Wine Affair is not responsible for clients’ lost or stolen valuables and advises clients to buy adequate travel insurance coverage before departure.
9. Lodgings: A Wine Affair does not provide nor organise accommodation for clients. We do, however have links to quality lodging providers on our web site.
10. Meals: A picnic style lunch is included in the Wines of the Cévennes Tour.
11. Unreasonable conduct: In the extremely unlikely event of unreasonable conduct likely to cause damage, danger or serious disturbance to other clients, employees, property or any third party, we reserve the right to terminate the provision of services contracted. In the event of our terminating the contract for these reasons, full cancellation charges will apply and we will be under no obligation to refund or compensate you for any loss you may incur.