TERMS AND CONDITIONS
Bonjour Friends!
I wanted to write a paragraph for the Terms and Conditions, a legal and bureaucratic necessity :-( , without all of the legal mumbo jumbo.
Basically, I want you to have a wonderful experience, not only on your tour oe event, but with A Wine Affair as a whole - every interaction from the time of booking until the end of the tour or event where we say farewell after a magical experience in the vineyards. If you are not satisfied with your tour or event, let’s talk about it. If it turns out that you just didn’t like the shirt I wore that day, or the smell of my cologne, I’ll change them on the next tour! Your satisfaction with the tour is my biggest priority. I get most of my clients from other clients, so I want you to be happy. If a gorilla escaped from the zoo and was terrorising the vineyard and we had to cancel, I hope you would understand that it was beyond my control and we could come to an agreement or reschedule the tour, as this is how I make my livelihood.
So feel free to ask me any questions before booking, or just go ahead and click on the “BOOK” button with the confidence that it will be a pleasant experience for you from the start.
A votre santé!
If you still feel it necessary, please read the following conditions carefully; they state the terms and conditions of the contract between you (customer) and A Wine Affair;
A Wine Affair is run by certified CWS, FWS and WSET wine expert Nick Martin.
You may contact me at +33 768764965 or via email at nicolas@awineaffair.fr.
A Wine Affair creates half-day or longer wine itineraries and provides guiding services for these excursions.
1. Bookings: A binding contract exists once A Wine Affair has confirmed your booking in writing and received the required payment or deposit. Confirmation will be sent by email. A Wine Affair reserves the right to make minor changes to itineraries or substitute equivalent wineries where circumstances beyond our control make this necessary. Clients must provide a valid email address and telephone number so that we may contact them if necessary. All payments are non-refundable unless A Wine Affair cancels the tour or experience.
2. Payment: Payment may be made by credit card, PayPal or bank transfer. Full payment, or any deposit specified on the invoice, must be received by the due date shown on the invoice. Unless otherwise agreed in writing, tours and experiences will not be confirmed until payment has been received. Cash payments on the day are not accepted.
3. Insurance It is a condition of booking with A Wine Affair that all participants have adequate personal travel insurance covering, where appropriate, medical expenses, personal injury, death, medical repatriation, cancellation, loss of personal belongings and travel delays. A Wine Affair strongly recommends that all guests purchase comprehensive travel insurance before travelling. Clients are solely responsible for arranging their own insurance cover, including cancellation insurance in the event they are unable to attend their booked tour or experience.
4. Cancellation by client : Payments are non-refundable. Subject to availability and at A Wine Affair's sole discretion, a tour or experience may be rescheduled once to a date within one month of the original booking. Any transportation arranged through third parties for the original booking will be charged again if required for the new date. Once a booking has been rescheduled, no refund will be given should the rescheduled booking subsequently be cancelled by the client. Failure to make payments by the due dates shown on our invoices may result in cancellation of the booking and forfeiture of any payments already made.
5. Cancellation and changes by A Wine Affair :
Changes to, and OUR cancellation of YOUR tour/event . We make every effort to ensure that the services and experiences we advertise are delivered as described. However, A Wine Affair reserves the right to make minor changes to itineraries or provide equivalent substitutions when circumstances beyond our control require it. A Wine Affair also reserves the right to adjust tour schedules and departure times due to adverse weather conditions, including extreme temperatures, heavy rain, or other conditions that may affect the safety, comfort, or quality of the experience. In the event that A Wine Affair must make a major alteration to, or cancel a tour/event, you will have the choice of: in the case of alteration - to accept the changes; or in the event of cancellation - to accept a full refund.
If you have a complaint. If you have a complaint about any of our services you must tell the tour/event host so that the situation can be rectified quickly. Please note that we cannot be liable for any complaints or problems if you fail to bring the matter to our attention during the tour. Our contract with you is subject to French law and all disputes are subject to the exclusive jurisdiction of French courts.
6. Pick-up times: PLEASE BE ON TIME! Customers must respect the indicated pick-up times in order for A Wine Affair to respect pre-arranged itineraries. A Wine Affair will not wait for the customer more than 15 minutes after the pick-up time. Failure by the customer to present him/herself at indicated times will be considered a ‘NO SHOW’ and the tour will not be reimbursed.
7. Photography and video waiver: on booking a tour/event, all customers agree to A Wine Affair using images and videos of clients taken during the tour/event for promotional purposes. (web site, Facebook, Instagram and other social media platforms, promotional material, etc.)
8. Lost property: A Wine Affair is not responsible for clients’ lost or stolen valuables and advises clients to buy adequate travel insurance coverage before departure.
9. Accommodation: A Wine Affair does not provide nor organise accommodation for clients. We do, however have links to quality lodging providers on our web site.
10. Meals: Where food is included as part of a tour or experience, details are provided on the relevant booking page. Guests should advise A Wine Affair of any allergies or dietary requirements at the time of booking. Whilst every effort will be made to accommodate such requests, this cannot always be guaranteed.
11. Cycling: guests participating in cycling experiences are responsible for ensuring that their bicycles are roadworthy and suitable for the route. Participants ride entirely at their own risk and are responsible for complying with the French Highway Code. The wearing of helmets is strongly recommended. A Wine Affair acts solely as the organiser of the winery visits and does not accompany guests during the cycling sections of the experience. A Wine Affair accepts no responsibility for accidents, injuries, loss or damage arising during the cycling portions of the route. Guests are responsible for their own safety during all cycling sections of the experience. Guests participating in Cycle Between the Vines should ensure that their insurance provides adequate cover for recreational cycling activities.
12. Unreasonable conduct: In the extremely unlikely event of unreasonable conduct likely to cause damage, danger or serious disturbance to other clients, employees, property or any third party, we reserve the right to terminate the provision of services contracted. In the event of our terminating the contract for these reasons, full cancellation charges will apply and we will be under no obligation to refund or compensate you for any loss you may incur.
13. Force Majeure: A Wine Affair shall not be liable for any cancellation, delay or alteration caused by events beyond its reasonable control, including but not limited to severe weather, natural disasters, strikes, road closures, government travel restrictions, winery closures or other unforeseen circumstances.
L'Ermitage – Holiday Accommodation
Booking & Payment: A booking for l'Ermitage is confirmed only once the required deposit or full payment (as specified on the invoice) has been received.
Cancellation by Guest: All payments made in respect of bookings at l'Ermitage are non-refundable. Guests are strongly advised to take out comprehensive travel insurance, including cancellation cover, to protect against unforeseen circumstances that may prevent them from travelling.
Changes to a Booking: Requests to change the dates of a booking may be considered, subject to availability and entirely at the discretion of l'Ermitage. Any agreed changes may be subject to additional charges if the revised booking falls within a higher-priced period.
Cancellation by l'Ermitage: In the unlikely event that l'Ermitage is unable to honour a confirmed booking due to circumstances beyond its reasonable control, guests will be offered a full refund of all monies paid.
Guest Responsibility: Guests are responsible for taking reasonable care of the property and its contents throughout their stay. Any damage beyond normal wear and tear may be charged to the guest.
Maximum Occupancy: The maximum number of guests permitted is 4. No additional guests or visitors may enter the property without the prior consent of l’Ermitage.
House Rules: Guests agree to comply with the House Rules applicable to l'Ermitage throughout their stay. A copy of the House Rules is available at the property and forms an integral part of these Terms & Conditions. Failure to comply with the House Rules may result in the immediate termination of the stay, without refund, where such failure causes damage, danger, excessive disturbance, or is likely to affect the property, its neighbours or future guests.